Greeting Guests,
Continuing with grading criteria for Guest House in Durban North,KZN South Africa
Minimum Requirements for Classification {Durban North B and B}
1.6 Marketing, Reservations and Pricing for Durban North Bed and Breakfast establishments
Clear communication regarding what the establishment has to offer should be made available whether by advertisement, brochure, word of mouth or other means to all guests or prospective guests upon request. This should include…
· Detailed prices for: accommodation, meals, refreshments, any additional services, service charges, surcharges and levies. All prices should include VAT.
· Full details of cancellation policy and in-house rules, e.g. smoking or pets to be on hand.
· An honest description of all amenities, facilities and services offered.
All of the above should be communicated before, or at the time of reservation. All requests, correspondence, enquires and complaints should be handled in a friendly and efficient manner.
Eagle Rock Guesthouse has complied with all the regulations and are rated 3 STAR. 3 Star is where the majority of guest are and is the best group as far Shaun McClelland is concerned. An accommodating Durban North Guest House for accommodating people Pun Intended
For a small establishment we know how important hygiene is to our guests, especially been in the up market suburb of Beachwood Durban North Bed and Breakfasts. Therefore no 2 guests will sleep in the same sheets or use unclean towels. We use a laundry service to do all our bedding and linen washing and have a steam cleaner to do the en suites, kitchen and dining room.
Our Beds are top quality that 5 star ratings go for. Beds for Africa supplied www.eaglerockguesthouse.info with bedding for the Durban North B & B. One of my guests called me find out where he too could buy a bed like we have at Eagle Rock Guesthouse in Durban North. He said it was the first he never woke up with back pain.
Until next time,
Shaun McClelland
Eagle Rock Guest House Durban North Seaside
